CTDLC Support Center Overview

The CTDLC support center provides personalized and managed technical and instructional support via phone, email, web-based ticketing system and support portal, as well as virtual meeting space technologies for your students, instructors, and staff.

Located in Newington, Connecticut, CTDLC maintains a support center staffed by call center professionals, instructional designers, web developers and LMS technicians. We serve several organizations, systems, and consortia in the higher ed, K-12, and non-profit spaces.

We are a higher education, non-profit organization that understand the needs of your students and instructors and the challenges that institutions face supporting them at a distance.

Why CTDLC?

We combine personal touch with a library of resources to assist in the timely resolution of all requests. We will develop a “Run Book” of your organization’s needs and develop workflows on how to best handle your organization’s requests.  Our staff is comprised of e-learning specialists who are prepared to resolve questions regarding your e-learning initiatives.

Here are some of the e-learning providers we have worked with:
Adobe Connect, Angel, Blackboard, Elluminate, ePortfolio, eTutoring, Jenzabar, Moodle, Tegrity, Wimba

Who We Serve

With our client base spanning through K-20 into the adult & life-long learning space, our staff is prepared to handle requests from your students, instructors, and staff of any age and any technical competency. We have over 10 years experience in providing e-learning services, serving over 100 organizations nationally.

Our Services

Outsourcing

Our Support Center can provide Help Desk services for your entire campus. We will work with your knowledge leaders to create a customized plan (Run Book) on how to handle your campus’s specific needs. We provide a 7 day/12 hour Call Center that is staffed for peak call volumes.  Your students and faculty will have access to a wide-range of innovate support tools, including a web-based ticketing, RSS feeds, opt-in alerts, knowledge base, and more. We provide semester reports so you can see your support volume and problem areas.

Co-sourcing

In addition to our eLearning helpdesk offering, our Support Center can partner with your existing Help Desk to provide extended and overflow coverage as well as additional services. We will develop a “Run Book” to design workflow and routing rules with your knowledge leaders so that we handle all requests in a uniform manner as your campus. We will also develop a shared knowledge base for your students and faculty to access.

Co-managed Outsourced