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 Technical Support
Our Support team provides personalized and managed technical and instructional support via phone, email, web-based ticketing system and support portal, as well as virtual meeting space technologies for your students, instructors, and staff.
Located in Newington, Connecticut, CTDLC maintains a support center staffed by call center professionals, instructional designers, web developers and LMS technicians. We serve several organizations, systems, and consortia in the higher education, K-12, and non-profit spaces.
We combine personal touch with a library of resources to assist in the timely resolution of all requests. We will develop a "Run Book" of your organization's needs and develop workflows on how to best handle your organization's requests. Our elearning specialists are prepared to resolve questions regarding your elearning initiatives.
Here are some of the elearning providers we work with: Adobe Connect, Angel, Blackboard, Elluminate, ePortfolio, eTutoring, Jenzabar, Moodle, Tegrity, Wimba.
For more information, please contact Bill Burnes.
 Outsourcing
Our Support Center can provide Help Desk services for your entire campus. We provide a 7 day/12 hour Call Center that is staffed for peak call volumes. Your students and faculty will have access to a wide-range of innovate support tools, including a web-based ticketing, RSS feeds, opt-in alerts, knowledge base, and more. We provide semester reports so you can see your support volume and problem areas.
For more information, please contact Bill Burnes.
 Co-Sourcing
In addition to our eLearning helpdesk offering, our Support Center can partner with your existing Help Desk to provide extended and overflow coverage as well as additional services. We can utilize your current resources to unify all help requests or we can provide alternate resources to serve your users. We will also develop a shared knowledge base for your students and faculty to access.
For more information, please contact Bill Burnes.
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